Frequently Asked Questions

Are your peptides third-party tested?

Soma prioritizes quality, transparency, and compliance in our sourcing and testing processes. While peptides do not fall under USP monograph standards for pharmaceuticals, our testing and quality control align with industry best practices, including USP and where applicable.

Each batch undergoes independent third-party testing, including both purity and quantity verification, and is issued a Certificate of Analysis (COA).

• Batch numbers are assigned to ensure full traceability across COAs and vial labeling.
• Multiple vials are tested from each batch to confirm consistency.
• Testing is conducted by an independent laboratory, separate from manufacturing, following cGMP (Current Good Manufacturing Practices) guidelines for quality assurance.
  
  

Which labs do you use for testing?

At Soma, quality is never a question — it’s a promise. Our products are tested by
independent labs that follow cGMP and ICH guidelines. While we partner with multiple labs based on specific needs, Chromate serves as our primary testing provider.

• Potency: Every batch is tested to confirm it contains the right amount of active ingredient — within % of the intended dose — so you get exactly what you expect, every time.

• Sterility: This test is to make sure our products are free of bacteria or harmful contaminants, following strict safety standards used in pharmacies nationwide (USP <>).

• Endotoxins: This test, alongside sterility testing, ensures our products are free from harmful bacterial toxins. Our peptides are tested for bacterial endotoxins and complies with USP < > requirements.

• pH Balance: This test confirms that our bacteriostatic solution contains 0.9% benzyl alcohol and maintains a sterile formulation, minimizing the risk of irritation or tissue damage.
  
  Is Soma a A or B pharmacy?

Soma is not a 503A or 503B pharmacy. We are a research and wellness brand that
partners with licensed providers and labs to offer high-quality peptides and related
compounds. Our products are not manufactured by or dispensed through a traditional
compounding pharmacy. Instead, they are intended for clinical research, physician
guided use, or wellness optimization — depending on the context and regulations
governing their application. Here’s how we differ from traditional compounding
pharmacies:

• Manufacturing & Testing: Unlike compounding pharmacies, which prepare
  patient-specific medications under  A or batch-compound under B guidelines, our products are manufactured in commercial-grade facilities that follow stringent quality control measures, including HPLC, mass spectrometry, sterility, and endotoxin testing.
• Intended Use & Labeling: Compounded medications are intended for direct
  patient use under a prescription. Our peptides are not dispensed as prescription
  medications and are typically labeled as for research or investigational purposes,
  depending on the product category.
• Regulatory Oversight: Compounding pharmacies fall under FDA and state
  pharmacy board regulations, requiring adherence to USP < > and < > for
  sterile and non-sterile preparations. Our products are not compounded but
  instead fall within IRB-reviewed investigational frameworks, ensuring ethical
  oversight for research applications where applicable.
• Institutional Review Board (IRB) Involvement: Certain investigational products
  may be used in IRB-approved research settings, allowing for structured
  evaluation under clinical protocols. This differs significantly from a compounding
  pharmacy, which operates within patient-specific or office-use dispensing
  guidelines.
  
  We prioritize transparency and product integrity, with all peptides undergoing third
  party testing for purity and sterility. For any products that require prescription
  fulfillment through a 503A or 503B facility, we work with licensed practitioners and pharmacy partners as appropriate.
  
  What is IRB-approved research?
  
  Investigational products may be used in IRB-approved research settings, allowing for
  structured evaluation under clinical protocols. This means you are using products that
  aren’t just high-quality, but are actively contributing to emerging data and clinical
  insights.
  
  Every product is manufactured to meet stringent quality and purity standards suitable
  for use in investigational research settings. While we’re not collecting data from every
  clinic, Soma Peptides are used in IRB-approved studies and investigator-initiated
  research, giving clinics and patients confidence in the quality and consistency of the
  materials.
  
  Returns & Refunds
  
  
  Do you offer refunds?
  
  We do not offer refunds for purchases made on our website. All sales are final, and we
  do not accept returns for refunds or store credit. If a refund is approved, a 10%
  restocking fee will be applied.
  
  Please see alternative policy information for lost or damaged items.
  
  Do you accept returns?
  
  
  Due to the nature of our products, we cannot accept returns. However, if you receive a
  damaged item, we may authorize a replacement. To initiate the replacement process, please email care@somapeptides.com with the
  following details:
• Order Number
• Lot Number
• Image of the Damaged Item

Requests must be submitted within  days of receiving your order. Replacement items
are subject to review and availability. If a replacement cannot be authorized, a credit
of equal value may be applied to your account.

What happens if my item is lost?

In the rare event that your order is lost during transit, please contact our customer
support team as soon as possible to report the issue. We will work with our shipping
carrier to locate the package or arrange for a replacement to be sent to you.

Shipping costs will be handled by our company or the courier, and you will not incur
another shipping charge for a lost item.

Additional exceptions:

We do not accept returns or exchanges for items that have been used, altered, or
damaged due to misuse or improper handling.

Additionally, certain products may be ineligible for return or exchange due to hygiene
or safety reasons, such as personal care items, perishable goods, or customized
products. Please review the product description and specifications carefully before
making your purchase.

If you have any questions or concerns regarding our refund and return policy, please
contact care@somapeptides.com for assistance. We are committed to ensuring that
you have a positive shopping experience with us.

Shipping & Delivery


How long does it take to get my products?

We strive to fulfill orders placed before 12 pm PT Monday-Friday on the same day. All orders are typically processed within 1  business day (excluding weekends and
holidays) after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

The estimated delivery time varies depending on your location, selected shipping
method, and any unforeseen circumstances such as weather delays.

Once your order has been shipped, you will receive a shipping confirmation email
containing tracking information to monitor the progress of your delivery.

Due to supply chain challenges, shipping times could be longer than usual.

How much does it cost?

Shipping rates are calculated based on factors such as destination, package weight,
and selected shipping method. You can view the shipping rates for your order during
the checkout process before making a purchase.

We may offer free shipping promotions for qualifying orders. Please refer to our
website or promotional emails for more information about current free shipping offers
and eligibility criteria.

Are there any restrictions?

Certain items may be subject to shipping restrictions or regulations imposed by local
authorities or carriers. We comply with all applicable shipping restrictions and reserve
the right to cancel orders containing prohibited items.

Additionally, we do not ship to P.O. boxes or military addresses at this time. Please
provide a valid residential or commercial address for delivery when placing your order.

We may periodically update our shipping policy to reflect changes in shipping
methods, rates, or procedures. Any updates or revisions to our shipping policy will be
promptly communicated on our website and may require your review and acceptance
before proceeding with future orders.

What shipping methods are available?

We offer a range of shipping options to accommodate your needs, including standard
shipping, priority shipping, and express shipping. The available shipping methods may
vary depending on your location and the items in your order.

Our primary shipping couriers are USPS and UPS. We select the most suitable courier
for your order based on factors such as destination, package weight, and delivery
speed.

How do I track my order?

Once your order has been shipped, you can track its progress using the tracking
number provided in your shipping confirmation email or by logging in to your account
on our website.

If you encounter any issues with tracking your order or have questions about its
delivery status, please contact our customer support team for assistance.

Payments & Security

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by
the PCI Security Standards Council, which is a joint effort of brands like Visa,
MasterCard, American Express, and Discover.

Soma does not store bank login credentials. All verification and transfers are handled
through encrypted, PCI-compliant systems maintained by our payment partners.

Do you accept online payments?

We accept major credit cards directly on our website through a secure, encrypted
checkout experience. Credit card payments are processed by third-party, PCI
compliant payment processors that meet industry standards for data protection and
transaction security.

Payment availability may vary based on several factors, including account type, order
history, order size, product category, or temporary processing considerations. In some
cases, certain payment methods may not be available at checkout, or additional
verification may be required prior to order fulfillment.

For security and compliance purposes, we do not store full credit card numbers on our
servers. All payment information is handled directly by our authorized payment
partners in accordance with applicable financial and data protection regulations.

Are there any additional fees for using certain payment methods?

For provider and wholesale accounts, processing fees are applied based on the
payment method selected at checkout or invoicing:

• Returned or rejected ACH payments: If an ACH or eCheck payment is rejected
  by the bank for any reason (including insufficient funds or authorization issues),
  an additional $30 administrative fee may be assessed to cover bank and
  processing costs.
• Credit card payments:  A 3% processing fee is applied to cover third-party card
  processing costs.
• ACH / eCheck payments: A 1% processing fee is applied.
  
  Does my order ship after payment is received?
  
  All payments are subject to verification and approval. Soma reserves the right to
  adjust available payment methods, request alternative payment arrangements, or
  place an account on temporary hold if payment issues occur. Repeated rejected or
  returned payments may result in restricted payment options or require payment via
  alternative approved methods.
  
  Submitting payment does not guarantee order acceptance or fulfillment. All orders
  remain subject to internal compliance review prior to release.
  
  Does Soma accept ACH/eCheck payments?
  
  ACH payment access and Net Terms eligibility are available only to approved provider
  accounts that have submitted and completed the required eSignature Customer Terms and Payment Authorization documentation.
  
  Once the required agreements are fully executed and reviewed, eligible provider
  accounts may be approved for:
• ACH / eCheck payments
• Net Terms, subject to internal review and ongoing account standing
  
  Approval is not automatic and may depend on factors such as account history, order
  volume, payment performance, and compliance verification.
  
  How do I know if my payment was successful?
  
  Upon successful payment, you will receive a confirmation email or order receipt
  confirming the details of your transaction. Additionally, you can log in to your account
  to view your order history and payment status.
  
  Do you offer installment payment options?
  
  At this time, we do not offer installment payment options. However, we continuously
  review our payment methods to best meet the needs of our customers and may
  consider introducing installment payment options in the future.
  
  If you are an authorized account with Net Terms you are subject to payments due
  within the allotted time period i.e. Net 7 , Net 15, Net 30.
  
  Do you accept health insurance or CareCredit as payment methods?
  
  We regret to inform you that we do not accept health insurance or CareCredit as
  payment methods at this time. If you have questions regarding payment options for
  healthcare-related services, we recommend speaking with your healthcare provider or
  insurance company for assistance.
  
  Managing Your Soma Wallet
  
  The Terra Wallet is the easiest way to manage credits, pre-load funds for your clinic, or use employee credits.
  
  

  How to Check & Load Funds

  1. Access Your Profile: Log in to your account and navigate to your Account Dashboard.

  2. Visit the Wallet: Select the "Wallet" tab from the sidebar menu.

  3. View Balance: Your current available balance will be displayed here.

  4. Add Funds: To add a balance to your account, click "Load Funds," enter your desired amount, and complete the transaction using your preferred payment method.
     
     

     How to Use Wallet Funds at Checkout

     Applying your funds is a simple, one-click process during the final stages of your purchase:

     • Once you reach the Checkout page and are selecting your payment method, look for the checkbox labeled "Apply Wallet Funds.

     • Checking this box will automatically deduct your available balance from the order total.

     • If your wallet balance doesn't cover the full amount, you can pay the remaining difference with a credit card or ACH.